We are a Hong Kong-based bearing supplier focused on NTN bearings, serving industrial buyers, repair shops, distributors and equipment manufacturers worldwide. This policy explains what information we handle when you visit this website or send us an inquiry, why we need it, and the choices you have.
01
Information We Collect
We keep collection to the minimum needed to answer your bearing inquiry.
Information you submit through our inquiry form
- Name — so we know how to address you.
- WhatsApp number — for fast replies on models, stock and quotations.
- Email address — for written quotes and order documents.
- Your requirements — the bearing models, suffix codes, quantities or delivery details you choose to share.
Basic browsing data
When you visit the site, standard technical data may be recorded automatically, such as IP address, browser type, device type, pages viewed and time of visit. We use it only in aggregate to keep the website running and to understand which pages are useful.
We do not ask for payment card details, passwords, identity documents or any other sensitive personal information through this website.
02
How We Use Your Information
Your information is used only to handle your bearing purchase from first message to after-sales:
- Step 1
Reply to your inquiry
Respond via WhatsApp or email, usually within 24 hours.
- Step 2
Confirm the model
Check NTN series codes, interchangeable models and stock status.
- Step 3
Prepare your quotation
Send pricing, including volume discounts where applicable.
- Step 4
Arrange shipment
Coordinate inspection, packing and a shipping method that fits your schedule.
- Step 5
Follow up after delivery
Provide one-to-one after-sales support and answer product questions.
We do not use your information for unrelated marketing, automated decision-making or profiling.
03
Information Sharing
We do not sell, rent or trade your personal information. We share it only where necessary to complete your order:
- Logistics partners — couriers or freight forwarders receive the name, contact and delivery details needed to ship your bearings.
- Service providers — website hosting and email services that process data on our behalf, under confidentiality obligations.
- Legal requirements — where disclosure is required by applicable law, customs regulations or a lawful request from authorities.
05
Data Storage & Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse or alteration. Access is limited to team members who need it to handle your inquiry or order.
We keep personal information only as long as needed to serve your inquiry, fulfil orders, provide after-sales support and meet legal or accounting obligations. After that we delete or anonymize it.
No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your data in line with accepted industry practice.
06
Your Rights
You can control the personal information you have shared with us:
Access
Ask what information we hold about you.
Correct
Update an inaccurate name, email or WhatsApp number.
Delete
Ask us to erase your data when we no longer need it.
How to make a request: email info@ntnome.com or message us on WhatsApp at +852 5913 9345. Use the same email or WhatsApp number you contacted us with so we can verify the request. Some records may need to be kept where the law requires it, for example completed order and shipping records.
07
Cross-Border Transfers
Our company is headquartered in Hong Kong and supplies NTN bearings to customers around the world. Information you submit is processed in Hong Kong. It may also be transferred to other countries or regions where our service providers or logistics partners operate, for example to deliver your shipment to its destination.
Where information is transferred across borders, we take reasonable steps to make sure it is protected in line with this policy.
08
Changes to This Policy
We may update this policy to reflect changes in our services or legal requirements. The revised version will be posted on this page with a new "Last Updated" date. We encourage you to review it from time to time.
09
Contact Us
For any privacy question or data request, contact our Hong Kong team. We usually respond within 24 hours.
Need an NTN bearing quote?
Send the model and quantity. We confirm stock and interchangeable options.